Thank you for shopping with Lucky Tackle World Inc. We strive to provide the best products and services, and your satisfaction is important to us. Please review our refund policy below to understand the process if you wish to return a product.
1. Eligibility for Refunds
We offer refunds or exchanges for products that meet the following criteria:
• The product is defective or damaged during shipping.
• The product is unused, in its original condition, and in its original packaging.
• The refund request is made within 30 days of receiving the product.
If the product does not meet these criteria, we are unable to offer a refund or exchange.
2. How to Request a Refund
To request a refund or exchange, please follow these steps:
1. Contact Us: Email us at sales@luckytackleworld.com within 30 days of receiving your product. Include your order number, the product you wish to return, and a description of the issue.
2. Return Authorization: We will review your request and provide instructions on how to return the product. In some cases, we may require photos or additional documentation of the product condition.
3. Return Shipping: You will be responsible for return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping service for your return.
4. Inspection: Once we receive the returned product, it will be inspected to ensure it meets the return eligibility criteria.
3. Refund Processing
Once your return is approved, we will issue a refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to be processed and reflected in your account, depending on your payment provider.
4. Exchanges
If you wish to exchange an item for a different size or model, please follow the same return process. Once we receive the returned product, we will ship out the exchange item at no additional cost to you, provided that the exchange is approved.
5. Non-Refundable Items
The following items are non-refundable:
• Products that have been used or damaged by the customer.
• Products returned without prior authorization.
• Clearance or sale items.
6. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed and shipped cannot be canceled. For any cancellations before shipment, we will issue a full refund.
7. Late or Missing Refunds
If you haven’t received your refund after the specified time frame, please first check with your bank or payment provider, as processing times can vary. If you still have not received your refund, please contact us at sales@luckytackleworld.com, and we will investigate the issue.
8. Contact Us
If you have any questions regarding our Refund Policy or need assistance with a return or exchange, please contact us at:
Email: sales@luckytackleworld.com
Address: 33-70 PRINCE ST UNIT CA-10 FLUSHING, NY 11354